Legal
Refund Policy
Last updated: July 16, 2026
1. Overview
This Refund Policy explains how refund requests may be handled for StackEase services, including concierge requests, setup support, managed subscription assistance, and related service fees.
2. Request Review Before Fulfillment
StackEase may review each request before processing. If a request cannot be fulfilled and no third-party provider cost has been incurred, StackEase may cancel the request and issue a refund where applicable.
3. Non-Refundable Service Work
Service fees may become non-refundable once review, setup work, manual processing, consultation, payment handling, subscription provisioning, or support work has started.
4. Third-Party Provider Costs
Payments made to third-party providers may be subject to the provider’s own refund rules. StackEase cannot guarantee refunds for provider costs once a third-party platform has charged, activated, provisioned, or restricted the requested service.
5. FX and Gateway Fees
Foreign exchange differences, gateway fees, bank charges, transaction charges, and payment processing costs may not be refundable. Refund amounts may differ from the original paid amount due to these charges or exchange rate changes.
6. Late, Expired, or Underpaid Invoices
If a user pays after an invoice has expired, pays less than the required amount, or pays using an unapproved method, the transaction may be flagged for manual review. StackEase may request a balance payment, cancel the request, or process a refund where appropriate.
7. Duplicate Payments
If a duplicate payment is confirmed, StackEase may refund the duplicate amount or apply it as credit toward another approved request, subject to verification and transaction charges.
8. Refund Request Process
Users should contact StackEase support with the invoice reference, payment reference, request reference, and reason for the refund request. Refund reviews may require payment verification and internal review.
9. Abuse and Policy Violations
Refunds may be refused where misuse, fraud, false information, violation of provider terms, prohibited activity, chargeback abuse, or breach of StackEase policies is suspected.
10. Review Timeline
Refund requests may take time to review depending on payment channel, provider status, transaction confirmation, and internal verification requirements.
This page is a practical working draft for MVP development and should be reviewed by a qualified legal professional before public launch.